This Privacy Policy explains how Medisoma collects, uses, stores, and protects your personal information when you engage with services, programs, memberships, or digital offerings. By using this website or participating in services, you agree to the practices described below.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name  

• Email address  

• Phone number (if provided)  

• Billing address (if applicable)  

Payment Information

• Payment details are processed securely through third-party payment processors JaneApp.

• We do not store full credit card information on our systems.

Health & Intake Information

Depending on the services you choose, you may voluntarily provide:

• Physical health history  

• Emotional or psychological context  

• Injury or condition disclosures  

• Somatic or wellness-related reflections  

This information is provided voluntarily to support safe and appropriate service delivery.

Communication Data

• Emails, messages, or correspondence with us  

• Session-related scheduling or administrative communication  

Website Usage Data

• Cookies or analytics (if enabled)  

• IP address, browser type, and general usage behavior  

2. How Your Information Is Used

Your information is used to:

• Provide and deliver services  

• Schedule and manage appointments  

• Process payments and transactions  

• Communicate about sessions, programs, or memberships  

• Send relevant updates or administrative information  

• Improve website and service functionality  

• Maintain required business and legal records  

We do not sell your personal information.

3. Confidentiality & Sensitive Information

We recognize that somatic and embodiment-based work may involve sharing personal, emotional, or health-related information.

We treat all client information as confidential and handle it with care and discretion.

However, confidentiality is not absolute. Information may be disclosed only if required by law, including:

• Risk of harm to self or others  

• Legal subpoena or court order  

• Mandatory reporting requirements

4. How Your Information Is Stored

Your information may be stored using secure third-party platforms, including but not limited to:

• Email service providers  

• Scheduling systems  

• Payment processors  

• Client management systems  

• Digital note-keeping tools  

We take reasonable precautions to protect your information but cannot guarantee absolute security of digital systems.

5. Third-Party Services

We may use trusted third-party providers to operate our business, such as:

• Payment processors (JaneApp)  

• Scheduling platforms (JaneApp)  

• Video conferencing tools (JaneApp)  

• Email marketing platforms (Mailchimp)  

These providers have their own privacy policies governing how they handle your information.

6. Data Retention

We retain personal and service-related information only as long as necessary for:

• Business operations  

• Legal and tax requirements  

• Professional record-keeping obligations  

After this period, data is securely deleted or anonymized where possible.

7. Your Rights

Depending on your location, you may have rights regarding your personal data, including:

• Accessing the information we hold about you  

• Requesting corrections or updates  

• Requesting deletion of your data (where legally permissible)  

• Opting out of non-essential communications  

To make a request, contact: connect@medisoma.co

 8. Cookies & Tracking Technologies

This website may use cookies or analytics tools to understand general usage patterns and improve user experience.

You may disable cookies through your browser settings, though some site functionality may be affected.

9. Email Communication

If you opt into email communication, you may receive:

• Updates about services or offerings  

• Educational content  

• Administrative notices  

You may unsubscribe at any time using the link provided in emails.

10. Children’s Privacy

Services are intended for adults (18+). We do not knowingly collect information from minors.

11. External Links

This website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on this page with a revised “Last updated” date.

13. Contact

If you have questions about this Privacy Policy or your data, you may contact: connect@medisoma.co